English version for convenience. Other languages: this English text applies. The Portuguese version prevails.
Privacy Policy
Last updated: November 3, 2026
1. Who we are
TS Atlas is a CRM, quoting and proposal system for travel agencies, provided by Travel Support Soluções Digitais ("Travel Support", "we"), Brazil. Contact: contato@travelsupport.com.br, WhatsApp +55 15 99189-2077.
2. Roles under Brazil’s LGPD
- Your account and agency data (name, email, photo, phone, billing): Travel Support is the controller.
- Your clients’ data entered in Atlas (travelers, contacts, trips, documents): the agency is the controller and Travel Support acts as processor, only to provide the service and under the agency’s instructions.
3. Data we process
| Data | Purpose | Legal basis |
|---|---|---|
| Name, email, photo (including Google sign-in) | Create and secure the account, audit actions | Contract |
| Agency details (name, city, WhatsApp, logo) | Branded proposals | Contract |
| Billing (plan, amounts, receipts) | Charging and receipts. Card data stays with InfinitePay | Contract and legal obligation |
| Access logs (date, time, IP) | Security and fraud prevention | Legal obligation and legitimate interest |
| Files sent to the AI (supplier PDFs, images, text) | Convert material into quote items | Contract |
| Analytics and marketing cookies (website only, if you accept) | Understand site usage and show relevant ads | Consent |
4. Who we share with
- Supabase: database and sign-in, servers in São Paulo, Brazil.
- Google: Google sign-in and the quote-converting AI (Gemini, on a paid account that does not use content to train models).
- InfinitePay: payments (Pix and card).
- Resend: system emails.
- HostGator: website hosting.
We do not sell or rent personal data. We may disclose data when required by law.
5. International transfers
The database is in Brazil. Some providers (such as Google and Resend) may process data abroad under contractual safeguards compatible with the LGPD.
6. Retention
- Account and agency data: while the account exists, plus up to 90 days after cancellation for export, then deleted or anonymized.
- Access logs: 6 months.
- Billing records: as required by tax law.
7. Your rights
You may request confirmation, access, correction, anonymization, blocking or deletion, portability, information about sharing, withdrawal of consent and review of automated decisions. Agencies can also export or delete a client’s data in one click inside Atlas. Email contato@travelsupport.com.br; we reply within 15 days.
8. Security
Encrypted connections (HTTPS), per-agency access control in the database, passwordless sign-in (code or Google), service keys stored outside the public web area and audit logs of key actions.
9. Data protection officer
10. Changes
We may update this policy and will announce important changes inside Atlas or by email.
The Portuguese version prevails in case of discrepancy.